07:30 - 08:55Registration and Match & Meet

08:55 - 09:00Welcome Remarks from the OrganizerSpeaker: Gloria Wong, Executive Director of Hospitality Asia

Data Talks

09:00 - 09:20(KEYNOTE) How investments and hotel developments affect Thailand’s economy in a huge way?
Speaker: Fenady Uriarte, Head of Business Development at STR

Property Owners' Track

09:20 - 10:00(PANEL) Which Segments and Destinations are on Owners' Radar?
Panelists:● Andrew Langston, SVP Global Business Development at Centara Hotels and Resorts● Marciano Birjmohu, Senior Vice President – Business Development at Magnolia Quality Development Corporation Limited (MQDC)● Mark van Ogtrop, Executive Director at Beacon Sky Hospitality, Co Ltd.● Krid Kusumawalee, Director of Development, Asia Region (Excl. China) at Kempinski Hotels● Jeffrey Tay, Group Executive Director at Infinity Real Estate Holdings Co Ltd

10:00 - 10:40(PANEL) Hotel Properties Acquisition & Expansion: How owners and operators are creating competitive edge in a dynamic market?
Owners and operators, determined to turn their luck around after a rough patch, are ready to roll up their sleeves and capitalize on the expected rise in international arrivals. They are all set to give it their all and boost profits, leaving those losses in the rearview mirror. There are potential investment opportunities that may arise from the property purchase, as improvements in market sentiment contribute to a reduction in the price disparity between sellers' and buyers' expectations. This session will explore the involvement of domestic and international investors in the dynamic realm of property acquisition.
Moderator: Jaikar Singh Manchanda, Owner at Utopia Corporation
Panelists:● Jens Reichert, Vice President for Development at Accor

10:40 - 11:10Morning Tea Break + 1-1 Business Matching

11:10 - 11:50(PANEL) Investment Portfolio Management: Enhancing Profitability while Promoting Sustainable Development
Panelists:● Veera Sirirosjarus, Chief Operating and Investment Officer at Proud Group Co., Ltd.● Wipawee Peamsilpakulchorn, Head of Business Development for SEA at TUI BLUE Hotels & Resorts

11:50 - 12:10(KEYNOTE) Hotel Capital Market: Revealing Trends and Transformations in the Local Investment Scene

Brand DNA Track

12:10 - 12:50(PANEL) Cracking the Code: Strategies for Engaging Diverse Target Demographics
Panel Discussion:Chinese visitors may start arriving as early as the third quarter. Simultaneously, there will be a high demand for hotel rooms in Europe during the summer season. How can hotels effectively cater to the distinct needs of guests from various demographics and implement appropriate strategies to reach out to them? This session will explore the question at hand, featuring in-depth discussions led by prominent operators and branding experts.
Panelists:● David Roberts, AVP - Development at Dusit International

12:50 - 14:00
Lunch Break + 1-1 Business Matching 

14:00 - 14:50(PANEL) Renovation and Rebranding: Embracing Distinction and Ascending to the Ever-Evolving Trends
Panel Discussion:Hotel rebranding is a concept that has been around for some time, but there are currently some emerging trends. The recent increase in hotel rebrands can be attributed to the substantial impact on operations caused by the prolonged decline in travel. Many hotels have either changed ownership or made renovations to their properties to cater to the changing preferences of travellers. This session will explore current rebranding trends that are prevalent among business owners and major brands, as well as how they are establishing a unique identity for their new brand, thereby unlocking new market opportunities.
Moderator:● Sanjog Modgil, Vice President Asset Management at TCC Land International Thailand
Panelists:● Rei Matsuda, CEO at Koko Global Hospitality (Thailand) Co., Ltd.● Tim Sargeant, Co-founder & Chief Marketing Officer at Explorar Hotels & Resorts● Thomas Meier, Studio Creative Director at dwp● Sheldon Daniel Parent, Director of Development, Asia at HBA● Lee Lin, Director APEC, NOBU Hospitality

14:50 - 15:10
(KEYNOTE) Reserved for Commercial Partner

15:10 - 15:50(PANEL) Navigating the Pros and Cons of the different management models: Making the Right Choice for Your Hotel
Panelists:● Marek Przeorski, Cluster General Manager at Metadee Concept Hotel● Yann Gouriou, CEO at Unicorn Hospitality

15:50 - 16:20Afternoon Tea Break + 1-1 Business Matching 

Design Track

16:20 - 17:00(PANEL) Elevating the Design Frontiers of Future Hotels: Where Innovation Meets Luxury
Panel Discussion:There is no denying that the demarcation of design boundaries has become increasingly ambiguous. When conceptualizing and implementing a hotel space, it is important to take into account the growing need for flexibility. Space management is no longer limited to a single dimension as functions start to integrate. Given the prevailing trend of wellness and the rising customer expectations, augmented hospitality is now essential. During this session, hotel owners and designers will come together to discuss how they are crafting their accommodations by combining functional and aesthetic elements to cater to their guests' needs.
Panelists:● Jirawat Pisitpongsa, Business Development AVP at Singha Estate Public Company Limited● Bert Bykes, Founder & Creative Director at CREATORS's and TheHYPE Hotels

17:00 - 17:40(PANEL) How Hotels Embrace Eco-friendly Measures in Green Building and Architecture?

17:40 - 18:00Lucky Draws + Group Photo

07:30 - 08:55Registration and Match & Meet

08:55 - 09:00Welcome Remarks from the Organizer

Data Talks

09:00 - 09:20(KEYNOTE) Reserved for HotStats
Speaker: Bousserind Comson, Business Development Manager at HotStats

Hotel Technology Track

09:20 - 10:00(PANEL) Emerging Technological Trends in the Thailand Hospitality Industry
Panel Discussion:The increasing running costs are placing a significant burden on hospitality managers, compelling them to operate their properties with utmost efficiency and maximise the value of each booking. Many hotels and resorts are turning to technology in order to enhance guest loyalty and satisfaction, as well as improve the overall efficiency and profitability of their businesses. This session will explore emerging technology trends that are significantly impacting the Thai hospitality industry and their potential implications for overall management.

10:00 - 10:20(KEYNOTE) Unleashing the Power of AI: From Customer Data to Operational Efficiency
Panel Discussion:The hospitality industry is constantly seeking ways to enhance the guest experience and optimise operational efficiency. The use of artificial intelligence (AI) technology is one of the most recent and widely discussed developments in the industry. AI is revolutionising the operations of hospitality businesses, with advancements such as chatbots, predictive messaging, context and sentiment analysis, and machine translation. During this session, a panel of hospitality technology experts will delve into the transformative impact of AI on the industry, the benefits and challenges associated with implementing AI in hospitality, and provide real-world examples to illustrate its practical applications.

10:20 - 10:40(KEYNOTE) Reserved for Alcatel Lucent

10:40 - 11:10Morning Tea Break + 1-1 Business Matching

Revenue Rebound Track

11:10 - 11:50(PANEL) Driving a GOP % for Luxury Hotel through Increasing Revenue or Cost Saving
Panelists:● Manish Nambiar, Vice President Operations, South East Asia at Kempinski Hotels and Managing Director of Siam Kempinski Hotel Bangkok● Jon Cannon, Senior Vice President – Hotel Asset Management Thailand and Vietnam at JLL Hotel & Hospitality Group● Vongsatorn Dancharoen, Director of Sales at Central Pattana Realty Co.,Ltd

Distribution Track

11:50 - 12:30(PANEL) Hotel Distribution: Harmonizing Channel Mix to Maximize Booking Performance
Panel Discussion:Each hotel has a specific combination of distribution channels that is considered optimal. There is no universally applicable formula for determining the ideal distribution mix for all hotels. The selection of channel mix is determined by various factors including geographical location, reputation, service offerings, etc. During this session, experienced hoteliers specialising in sales and distribution will discuss the importance of selecting suitable distribution channels and maximizing their potential to enhance performance.
Panelists:● Vignesh Mani, General Manager at Oakwood Asia● Michael Belanger, VP Commercial Strategy at GCP Hospitality● Cinta Masso, CCO at Hotelverse● Bharath Satyavolu, Vice President – Revenue Management at ONYX Hospitality

Operation Optimizations Track

12:30 - 13:10
(KEYNOTE) Hotel Digitization: How Biometrics is Enriching the Seamless Guest Experience?

13:10 - 14:00Lunch Break + 1-1 Business Matching

14:00 - 14:40(PANEL) Cultivating Talents and Promoting Inclusivity Among Next Gen Thai Hoteliers
Panel Discussion:Given the current staffing challenges that the hotel industry is facing, it is crucial to adopt new strategies that attract and engage the next generation of hoteliers. Investing in the development of human capital is likely to result in a greater return on investment in the future. To effectively address this challenge, it is important to align hiring efforts with various factors such as ethical values, skill sets, diversity and inclusion, and long-term career goals.
Panelists:● Olivier Berrivin, Vice President for International Operations (APAC) at BWH Hotels

14:40 - 15:20(PANEL) How Productivity Optimisation Tools Improve Efficiency of hotels?
Panel Discussion:Regardless of the current conditions in the local market or the overall macroeconomic environment, the hotel industry will consistently remain competitive, particularly in the realm of corporate business. Beating the competition can be a significant challenge for hotels. In order to ensure success, hoteliers must discover strategies to enhance sales and productivity, enabling them to maintain a competitive edge. An effective approach to achieving this goal is to integrate B2B CRM software and utilize data analysis tools in their marketing and sales plans. During this session, hotel operators and technology providers will discuss the current challenges faced in hotel operations and explore the latest tools available to enhance productivity.

15:20 - 15:50Afternoon Tea Break + 1-1 Business Matching

Guest Experience Track

15:50 - 16:20(PANEL) Wellness Tourism & Concepts: A Glimpse into the Current State and Future Offerings
Panel Discussion:Guest decision-making has increasingly prioritised holistic health and prevention. People nowadays expect to be able to continue their healthy lifestyles and wellness routines even when they are away from home. This topic delves into the convergence of the expanding wellness tourism industry in Thailand and explores strategies for Thai hotels to enhance the appeal and personalization of their services and offerings.
Panelists:● Michael Massey, General Manager - Phuket Resort Operations & Director of Wellness at Absolute World Group● Jamie Waring, CEO/Founder at Waring Wellbeing Company

16:20 - 17:00(PANEL) How Hotels are Implementing ESG Practices to Elevate the Premium Guest Experience?
Panelists:● Yogendran Devarajan, General Manager at Elysium Resorts Sdn Bhd

17:00 - 17:30Lucky Draws + Group Photo