Registration and Match & Meet

Welcome Remarks from the OrganizerSpeaker: Gloria Wong, Executive Director of Hospitality Asia

Data Talks

(Keynote) The Hospitality Boom in Singapore
The lodging industry is a pillar of Singapore's tourism development, contributing approximately 20% of total tourism receipts. With over 430 properties across the island containing more than 70,000 rooms, Singapore's hotel landscape is characterised by a multitude of distinct hospitality offerings.

Property Owners' Track

(Panel) Which Segments are Investors and Owners Setting Sights On?
Panel Discussion:In the last decade, the average number of visitors per country has increased by 6%, while the supply of hotel rooms has only increased by 4.2%, notably in the last four years. This presents an immense obstacle for the nation's hospitality sector. The government is striving to strengthen the construction project for the hotel, which includes numerous projects in various phases of development. What will investors make or forfeit if they enter the market now? What destination will be of fascination in the immediate future?

(Keynote) Navigating the Macro and Market Challenges: Asia Pacific Hospitality Investment Market Review and Forecast
In the first half of 2023, hotel investment volume in the Asia Pacific region experienced a significant decline, plummeting by 51 percent year-on-year to reach $3.13 billion. This downturn can be attributed to macroeconomic challenges and the increasing cost of debt, which have stifled dealmaking within the hospitality sector, as reported by JLL. Nevertheless, it's important to note that despite the decline in investment volume, the trading performance of the hospitality sector remains robust. Additionally, key fundamentals such as tourism arrivals and consistently high occupancy rates give us a strong assurance that the current investment climate is influenced more by external factors than industry-specific issues.

(Keynote) Overcoming Headwinds in Singapore's Hotel Investment Market
Due to global recession, the value of transactions in Singapore ($30 million) plunged by 95% yoy. With the recent sale of Park Royal on Kitchener Road for $388 million, however, the outlook for H2 of 2023 and beyond will be considered brighter. Various foreign investors continue to choose Singapore as a spot to invest due to its low corporate tax, tailored investment incentives, and positioning as the gateway to Asia.

Brand DNA Track

(Panel) Co-Living Market: How Owners and Operators Are Doing to Capture and Sustain Their Growth?
Panel Discussion:The recent surge in co-living in Singapore can be attributed to a confluence of factors, including the far-reaching impact of the Covid-19 pandemic, transient fluctuations in the residential market, and the influence of regulatory policies. Nevertheless, the co-living sector is set to sustain its upward trajectory, driven by increasingly sustainable factors. Structural shifts in demographics, changing consumer preferences, and economic transformations instill us with certainty that the demand for co-living spaces, both from occupants and investors, will persist and mature over the medium to long term.

Lunch Break + 1-1 Business Matching

Design Track

(Keynote) Reserved for Commercial Partner

(Panel) Wellness Space as a Step Towards Healing Tourism
Panel Discussion:When health is the top priority in the modern era, consumers will gravitate towards hotels that provide a sense of healing, especially considering Singapore's popularity as a medical tourism destination. Wellness will still continue to be a priority for guests in 2023, evidenced by a forecasted growth of USD$1.3 trillion by 2025, with an ongoing growth rate of 21% in wellness tourism over the next three years. From yoga studios, meditation corners, spa-like restrooms, and even indoor gardens for private villas to provide an oasis for relaxation and rejuvenation, hotels are attempting to shift their image to one that is more relaxed and environmentally conscious. In this session, experts from architectural firms and hotel brands will discuss how the rising appeal of the therapeutic lifestyle will impact the future of hotel design.

(Panel) Sustainability: The New Norm in Hospitality Design
Panel Discussion:The global health crisis has raised awareness regarding our role in establishing a sustainable future and illuminated the direct relationship between climate change and public health. In this manner, hotels will be oriented towards a greater emphasis on biophilic design and the provision of more outdoor spaces, allowing guests to experience healthy activities in distant spaces, such as rooftop yoga with a view. An ecological hospitality experience enables visitors to be more in tune with their surroundings and senses.

Economy & Budget Hotel Track

(Panel) Should Hoteliers Consider Establishing Economical Lodging Options?
Panel Discussion:In Singapore, luxury hotels dominate the hotel sector, and lodging rates are considered to be rather costly. Over 90% of new lodging options slated to open between 2021 and 2023 are scheduled to be in upscale and luxury hotels. Regardless, travellers are becoming more cost-conscious due to the global economic downturn. Some leisure travellers may bypass Singapore in favour of more affordable Asia-Pacific destinations. Should hoteliers consider investing affordable options in order to prevent growing rivalries as more hotel rooms reach the market in 2023? In that case, what factors should they evaluate when adopting this product line?

Lucky Draws + Group Photo

Registration and Match & Meet

Welcome Remarks from the Organizer

Revenue Rebound Track

(Keynote) How to Effectively Utilise Visitor Statistics to Boost Revenue?
Client satisfaction is crucial to the profitability of the hotel. Therefore, it is essential to collect and utilise data that serves to assist in making decisions that will enhance the customer experience and increase sales. From using data to optimise room bookings to personalising guest experiences with marketing automation, this session will discuss approaches to leveraging visitor data from sector leaders perspectives.

(Panel) How to Sustain Hotel Rates amid a Volatile Return to Normalcy?

(Keynote) Hotel Portfolio Management: Evaluating Performance Metrics and Identifying Properties for Optimal Focus
When you have multiple hotel properties under your reporting umbrella, each using its own software and metrics, it takes time and effort to unify the data to compare apples to apples in a single view. However, without the ability to quickly identify the top and bottom performers, hotel asset managers struggle to create actionable strategies. Knowing where your properties stand can inform whether to ride the momentum and replicate the successes or when to implement remediation programs.

(Keynote) Reserved for Commercial Partner

Hotel Technology Track

(Panel) Utilizing Cutting-edge Technology Integration for Hotel Analytics: A Deep Dive into Market Data Analysis and Strategic Planning
Panel Discussion:Singapore depending greatly on inbound tourism to support the industry. Hence, the infusion of technology in the industry will be helpful in areas such as analytics and looking at the market data, as well as planning.

(Keynote) Reserved for Commercial Partner

Operation Optimizations Track

(Panel) Can Hotels Efficiently Handle their Inventory and Supply Chain to Reduce Costs and Waste?
Panel Discussion:The management of inventory and the supply chain are essential to operating a successful hotel. They impact efficiency in operation, customer satisfaction, profitability, and environmental impact. This session will bring together industry specialists to discuss how to optimise your hotel's inventory and supply chain while minimising expenses and waste.

Lunch Break + 1-1 Business Matching

Guest Experience Track

(Panel) Personalization: Enhance the Guests Pleasure by Tailoring Experiences
Panel Discussion:Personalisation will continue to increase in sophistication. Hotel guests are increasingly interested in personalised services that can make their stay luxurious and unforgettable. To remain on top and compete with other hotels, hoteliers will need to adopt a more personalised approach to exceeding their guests' expectations beyond ideal bedding, a dietary menu, or a room decorated with petals. Hoteliers can increase their value creation by providing guests with distinct, customised experiences and by treating each visitor as an individual as opposed to a mass.

Distribution & Marketing Track

(Panel) Improving Customer Loyalty via Direct Distribution
Panel Discussion:Post-pandemic, the pattern of hotel distribution has undergone significant changes and trends. Hotels have relied on mobile bookings and online travel agencies (OTAs) to attract visitors and increase revenue. Nevertheless, there has been a shift towards promoting direct bookings and brand loyalty through exclusive discounts and personalised experiences. This discussion will focus on the challenging task of increasing reservations through direct distribution and fostering customer loyalty to maximise return on investment (ROI).

(Panel) Promoting Reliability and Credibility from User-Generated Content
Panel Discussion:Trust and authenticity are more valued than ever by consumers. User-generated content (UGC) is essential for establishing credibility and engaging the intended audience. UGC can be leveraged across multiple platforms, including social media, websites, and blogs, to provide prospective consumers with authentic testimonials and encourage them to select a particular travel or hospitality brand. This session will discuss how hoteliers can actively promote and incorporate user-generated content into their online marketing strategies in order to develop trust and increase conversions.

Lucky Draws + Group Photo